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Do you have a passion for technology, great technical skills and an inherent belief in delivering great customer experience? Are you looking to take the next step in a career in IT? Then this could be just what you’re looking for - we’re recruiting for a number of Service Desk Analysts for a leading Dundee healthcare tech company, with training provided.
Could this be your next role? They are one of the UK’s largest developers of Primary Care software solutions, priding themselves not only on the quality of their products but on delivering an exceptional customer service and customer experience at every stage.
You’ll be joining a technical service desk team working in the Dundee office for the first 3-6 months whilst training and then once up to speed, you'll be able to work hybrid, 3 days office and 2 days home. You'll be providing IT hardware & software support to a UK wide client base. You’ll deal with around 15 to 25 calls per day of varying degrees of complexity covering the full range of GP practice software and healthcare solutions, as well as a range of general IT issues covering both hardware and software. You’ll be working to different service levels and KPI’s, delivering exceptional customer service and ensuring a superb customer experience time after time.
Is this you?
In return, you'll be offered a starting salary of £19k rising to £21k over 18 months, plus a great range of company benefits. There is also the opportunity to increase your earnings with paid overtime and quarterly bonuses.
If this sounds like you, please apply online with your CV.